We Have A Problem.

Where to begin?! This is going to be a long post because so much has happened. As I sit here, the moving company is FINALLY here and are wrapping and loading my stuff. It's taking a lot longer than I expected and hopefully I will be able to get home and say goodbye to my sister before she has to go to work. But at this point I just want my stuff on the truck and on the way to SC. Because it has been a BATTLE to get the movers here. This is the story...

We didn't think we were going to need a mover until Monday May 29, 2011 when we found out our other plans fell through. I immediately got on the phone and called one company, got a quote, and then called another, and got a quote from them. I went with the second company because they seemed to be more well known and I thought that would be better. Turns out, not so much. I spoke to a guy on Friday June 3 and was told that on Tuesday I would get a call about what time the movers would be here on Wednesday the 8th to do the pick up. Well Tuesday rolls around and I get no call. So I start calling and after about 3 or 4 calls and a few un-returned voicemails to my "quality assurance" rep, I finally get in touch with a Customer Service person who says "Oh, we have no carrier for you, we can't get you tomorrow!". WHAT?! At this point, it's 4 pm on Tuesday, and I am expecting someone to come the next day. They didn't even think to call me to let me know. Good thing I called them or I would have been sitting here all day like an idiot. So after I get over that because the woman says if I cancel my order by Thursday the 9th I will get my deposit back (of $1029.00) because I am still outside the window of my pick up which is now Friday or Saturday. But they can't tell me which day so I guess I just sit around for two days and hope. Not going to happen! So bright and early Wednesday morning I am able to get in touch with the first company and they agree to come move me on Friday and guarantee my stuff there Sunday. Awesome. I pay a $449.00 deposit with them and then call the second place to see about cancelling and getting my money back. I talk to about 4 people and they all say "Ok fine" we will get it going but I have to talk to so and so and it has to go through this and what not. Well finally I emailed some guy at the company the quote from the people who are now moving me and say they will be here on Friday. So on Thursday he calls me and says "Well, I can have someone there on Friday as well so you don't get your deposit back!" I'm sorry what?! I was told otherwise and I don't care that you can have someone here on Friday. I have a signed contract saying someone would be here on Wednesday the 8th which clearly didn't happen and no one would have even told me about.Well after spending a good portion of Thursday fighting with him, he won't budge and says I don't get my money back even though he has no valid reason as to why since my contract says the 8th and I must have said a million times I don't want to do business with you and I don't care that you can have someone here on Friday, that wasn't what I signed for. Well I lost that fight and said fine, I will go with you, lost my $449.00 deposit with the other people (better than $1029.00) and you be here on Friday. They can't guarantee it will be there on Sunday but will be by the 16th. Gee thanks. Well here comes Friday and they call and say they will be there between 2 and 4. 4:00 rolls around, no one. I call, they'll be there around 6-7. 5:30 comes around, I get a call, we're about 2-3 hours away. Can we come tomorrow?! Are you kidding me? I am so upset and frustrated at this point I can't even speak. I'm already formulating my next argument with them in my head. And the worst part is, they don't even care. They just keep giving me to CSRs and saying "We're sorry for this". No, you're not sorry, you don't care that I have plans to see family, or a job to finish up. It's all about the money that they don't deserve a damn cent of. I talked to someone at like 6 and she goes they can be there in 3 hours. Who moves at 9 pm? They wouldn't finish until after 2 am and it's pitch dark out. So here I sit on Saturday, they've been going for 3 hours already, the new "estimate" is about 2 grand more than originally quoted to me, and if my stuff makes it to SC, it will be a damn miracle. I can't believe all this but trust me, this fight is not over, it is only just beginning. I will get what is due to me...